Experience Matters More Than Service

Keeping customers happy isn’t just about good service, it’s about creating a positive experience from start to finish. When customers feel valued and understood, they’re more likely to stay loyal and recommend your business to others. This workshop will help you develop a strategy to ensure every customer interaction leaves a lasting impression.

What you'll learn:

• How to understand customer needs and perspectives
• Why outcome bias matters and how to manage it
• Different listening styles and how to adapt
• How emotional intelligence improves customer service
• Communication strategies and telephone etiquette

Register today and don't miss this chance to improve customer satisfaction and grow your business!